Responsible Gaming
Introduction
At heartproperty.com.au, we believe that online casino gaming should be enjoyed as entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please gamble responsibly and within your means. If you find yourself struggling with your gambling habits, support is available.
Age Verification
You must be at least 18 years old (or the legal gambling age in your state or territory) to participate in online gaming. We are committed to preventing underage gambling. All players must verify their age during account registration.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a problem with gambling:
- Chasing losses by gambling more money to recover what you've lost
- Gambling with money needed for essentials like bills, food, or rent
- Hiding gambling activity or lying about the amount of money spent
- Neglecting family, friends, work, or studies due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Failed attempts to control or reduce gambling
- Using gambling to escape problems or negative emotions
- Borrowing money to fund gambling activities
- Experiencing financial difficulties as a result of gambling
Self-Help Tools
Most responsible online casinos offer built-in tools to help you manage your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a session or time period
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access to gaming for a set period
We encourage you to use these tools to maintain control over your gaming activity.
Support Organisations
If you or someone you care about needs help with problem gambling, confidential support is available through the following organisations:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au โ Free, confidential counselling and support services available 24/7
- Lifeline Australia: 13 11 14 โ Crisis support and suicide prevention service
- Beyond Blue: 1300 22 4636 โ Mental health and wellbeing support
International Support
- United Kingdom โ GamCare: www.gamcare.org.uk
- United Kingdom โ GamStop: www.gamstop.co.uk โ National self-exclusion scheme
- Canada โ Responsible Gambling Council: www.responsiblegambling.org
- United States โ National Council on Problem Gambling: www.ncpgambling.org
Call to Action
If you believe you have a problem with gambling, please reach out for help immediately. Seeking support is a sign of strength, not weakness. The organisations listed above provide free, confidential assistance and can connect you with professional counsellors and support groups. You don't have to face this alone.
Remember: gambling should be fun and entertaining. If it's causing you stress, financial hardship, or affecting your relationships and wellbeing, it's time to seek help.